Every department gets the tools to keep their people safe.
The differences between tiers reflect operational scale, not value. Save ~17% with annual billing.
Full-featured for all-volunteer departments. No credit card required, no time limit.
- Up to 25 personnel
- 1 station
- Incident dispatch & responding status
- Roster & availability
- SOP library (search, view, version)
- Training log with photo attachments
- Cert tracker with expiration alerts
- Basic NFIRS-style incident reports
- Email support (48hr response)
For combination and small career departments needing analytics and equipment tracking.
- Up to 60 personnel
- Up to 3 stations
- Everything in Volunteer, plus:
- Advanced reporting & analytics dashboard
- NFIRS direct export
- Equipment & apparatus tracking
- Maintenance schedules
- Multi-format exports (PDF, CSV)
- Custom training requirements builder
- Email + chat support (24hr response)
Unlimited scale with integrations, API access, and dedicated onboarding for mid-size career departments.
- Unlimited personnel
- Unlimited stations
- Everything in Community, plus:
- API access
- Custom field & form builder
- Hydrant & pre-plan database
- CAD integration (where available)
- SSO (Google / Microsoft)
- Phone support (4hr response)
- Dedicated onboarding session
Multi-department coordination, mutual aid workflows, and custom contracts for county and regional organizations.
- Unlimited personnel
- Unlimited stations + multi-department
- Everything in Department, plus:
- Multi-department coordination
- Mutual aid request workflow
- County/regional dispatcher integration
- Cross-department personnel sharing
- Dedicated customer success manager
- SLA guarantees
- Custom contracts & procurement support
Compare Plans
Every plan includes the tools your department needs. Paid plans add scale, integration, and admin power.
| Feature | Volunteer Free | Community | Department | Regional |
|---|---|---|---|---|
| Personnel | 25 | 60 | Unlimited | Unlimited |
| Stations | 1 | 3 | Unlimited | Unlimited |
| Incident dispatch & status | ✓ | ✓ | ✓ | ✓ |
| Roster & availability | ✓ | ✓ | ✓ | ✓ |
| SOP library | ✓ | ✓ | ✓ | ✓ |
| Training log + photos | ✓ | ✓ | ✓ | ✓ |
| Cert tracker + alerts | ✓ | ✓ | ✓ | ✓ |
| Basic NFIRS reports | ✓ | ✓ | ✓ | ✓ |
| Advanced analytics | — | ✓ | ✓ | ✓ |
| NFIRS direct export | — | ✓ | ✓ | ✓ |
| Equipment tracking | — | ✓ | ✓ | ✓ |
| PDF / CSV export | — | ✓ | ✓ | ✓ |
| Custom training builder | — | ✓ | ✓ | ✓ |
| API access | — | — | ✓ | ✓ |
| Custom forms | — | — | ✓ | ✓ |
| Hydrant & pre-plan DB | — | — | ✓ | ✓ |
| CAD integration | — | — | ✓ | ✓ |
| SSO (Google / Microsoft) | — | — | ✓ | ✓ |
| Multi-department | — | — | — | ✓ |
| Mutual aid workflow | — | — | — | ✓ |
| Dedicated CSM | — | — | — | ✓ |
| SLA guarantee | — | — | — | ✓ |
| Support | Email (48hr) | Email + chat (24hr) | Phone (4hr) | Dedicated CSM |
Frequently Asked Questions
Who qualifies for the free tier?
Departments that are 100% volunteer, respond to fewer than 200 calls per year, or have an annual operating budget under $75,000. You self-certify at signup with a simple checkbox and re-certify annually.
What happens if we grow past the free tier thresholds?
You'll get a friendly notification when you approach limits. There's a 30-day grace period when you cross a threshold, giving you time to upgrade without any disruption to your service.
Can I switch plans later?
Yes. Upgrade or downgrade anytime. Upgrades take effect immediately. Downgrades apply at the next billing cycle.
Is there a contract?
No long-term contracts. Choose monthly or annual billing and cancel anytime. Annual billing gives you 2 months free and works well with grant disbursements.
What payment methods do you accept?
Credit cards, ACH transfers, and municipal purchase orders. We work with government procurement processes.
How does onboarding work?
Department and Regional plans include dedicated onboarding. We configure your department, import data, and train your team. Community plan includes self-service setup guides and chat support.